{"id":4484,"date":"2024-09-02T09:42:18","date_gmt":"2024-09-02T08:42:18","guid":{"rendered":"https:\/\/www.pantabox.de\/?page_id=4484"},"modified":"2025-01-29T15:13:43","modified_gmt":"2025-01-29T14:13:43","slug":"energy-manager-faq","status":"publish","type":"page","link":"https:\/\/www.pantabox.de\/en\/energiemanager-faq\/","title":{"rendered":"Energy Manager FAQ's"},"content":{"rendered":"
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All the answers to your questions about the energy manager and the app<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Installation and setup <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you will find everything you need to know about setting up and starting your PANTABOX Energy Manager for the first time, including tips on connection and network settings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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In this video<\/a> you will find instructions for commissioning the energy manager.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The remote connection is always activated by default.<\/p>

You can also use this function to access the PANTABOX Energy Manager outside your home network.<\/p>

You can deactivate or activate the remote connection under System settings -> Connection settings -> Remote connection activated.<\/p>

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The PANTABOX Energy Manager requires a WLAN with 2.4 GHz, as this enables better penetration and range. Please check whether you are using the 2.4 GHz band for this network.<\/p>

You could then check whether you can get reception near the router - if not, it is simply too far away. You can place the PANTABOX energy manager closer to the router or connect it via Ethernet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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For those wallboxes that have integrated phase switching, phase switching is activated automatically.<\/p>

With PV surplus between 1.4kW and 3.6kW, single-phase charging is used; above 4.2kW, the system switches to three phases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you are working with an (older) repeater for your WLAN, the connection with your energy manager and your inverter or other connected devices such as your wallbox may not be stable. There is a solution for this: A static IP must be assigned for the respective device.<\/p>

When using Wifi 6, the connection is stable and it is not necessary to assign a static IP.<\/p>

In the app, click on \"Set up Things\"-> \"your respective device, such as the inverter\". Then click on the menu button in the top right-hand corner and select \"Set up new\". Now cancel the search that has been started and click on the key in the top right-hand corner and on \"Enter IP address\". You can now enter the static IP address of your device here.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, when you are in the device settings at the beginning, you will be asked for the maximum current that can be drawn via your house connection. Here you can either choose from the default values or enter a different value.<\/p>

NOTE: Overloading the house connection will cause the circuit breaker in your house installation to trip.<\/p>

Make sure that the maximum current does not exceed the maximum permissible value of your house connection.<\/p>

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Configuration and customisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Learn how to customise the PANTABOX energy manager to your needs - whether it's grid consumption, charging losses or additional user accounts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does the \"Charging energy losses\" setting mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Charging energy losses always occur with AC charging, as the on-board charger integrated in the vehicle converts the current from AC to DC (rectifies).<\/p>

These losses vary greatly depending on the vehicle, which is why the gateway sometimes calculates the state-of-charge of the traction battery incorrectly.<\/p>

If you do not know this value explicitly, we recommend leaving the default setting of 10%. The value can be set in the vehicle settings.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the PANTABOX energy manager take my home storage system into account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When the PANTABOX energy manager is connected to your hybrid inverter (Compatibility list<\/a>)<\/em> compatible, a home storage unit connected to the hybrid inverter is also automatically recognised.<\/p>

In principle, the home storage system (or stationary storage system) is prioritised:<\/p>

In the morning, surplus charging is delayed until the home storage system is full. In the evening, charging is paused so that the home storage system remains full.<\/p>

A slightly more detailed technical explanation:<\/p>

Your hybrid inverter regulates the current flow from\/to the home storage system. This would supply an active load from the home storage system as it cannot differentiate between the type of load.<\/p>

This is why the PANTABOX Energy Manager \"observes\" the energy flows to and from the home storage system and includes any power drawn from the home storage system when calculating the surplus in order to avoid unwanted draining.<\/p>

\u26a0\ufe0f If the PANTABOX energy manager is not connected to the hybrid inverter, but only a root meter (Shelly 3EM or similar) is connected, for example, an active charge may be supplied from the home storage system. This is due to the control of the hybrid inverter.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, you can set the power mix by clicking on the tool icon at the top right in eco mode. There you will find the settings for smart charging. The \"Optimisation slider\" allows you to select your individual electricity mix.<\/p>

Why do you need this?<\/strong><\/p>

A vehicle requires a minimum charging current of 1.4kW (1-phase) or 4.1kW (3-phase). Small PV systems only reach these values at peak times. To take more of your PV energy with you, you can also \"add\" some grid current. This extends the charging window.<\/p>

Calculation example for 3-phase charging:\u00a0<\/strong><\/p>